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At Triiaxis we stand by every product we make and sell. We are committed to bringing you the highest quality product possible.

Minor blemishes, cosmetic defects, and variations in both finish/color should be expected. Everything we sell has many handmade steps involved, which increases the likelihood of minor cosmetic imperfections.

Minor cosmetic imperfections are likely. These include blemishes, defects, and variations in finish or color, which are considered part of the unique character of each item.

We are continually updating and tweaking our products based on field testing and user feedback. Our goal is to improve and refine our products constantly to meet your needs and expectations.

Triiaxis offers returns or exchanges within 30 days of the original shipment date for most products. However, there are exceptions for certain items, such as Midnight bookspot’s. For these, customers are encouraged to contact us directly using the form above if they encounter any issues.

Please allow us 7-10 days from when we receive the returned item for the process to be completed.

Returns are straightforward. You can create your return label by clicking the link provided in the return policy section, or contact us using the above form.

Triiaxis offers a 3-year warranty, covering the original owner. This warranty does not extend to alterations, theft, loss, or unauthorized/unreasonable use of our products. It applies only to items purchased for personal use directly from our website.

Please use the contact form above for any warranty related service.

Typically we will send you a return label, however, if you are sending the item back using your own service, use an insured and trackable delivery service, as Triiaxis is not responsible for items lost in transit. Retain your shipment tracking information until we confirm receipt of your warranty product.

If Triiaxis no longer produces the warrantied product in question, or does not have the stock on hand to repair it, it will not be exchanged or repaired, and your product will be returned to you.

If you have any questions regarding your purchase, please use the contact form shown above the support area.

At the time of this question, June 6th, 2024, it is not possible to purchase a replacement for your tweezers. However, we are working on the latest generation of tweezers, and when they are available we will be offering replacements. They will be backwards compatible with last generation’s cap.